‘Going round in circles’: Pharmacy First consultations halted by IT crash

Pharmacy contractors have spent “hours” on the phone since it kicked users off the system for a security update last night. 

"It was not possible to provide advance notice to pharmacies”

Pharmacies have told C+D they have been unable to complete Pharmacy First consultations since PharmOutcomes updated its security systems yesterday, C+D has learned.

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Kate Bowie

Read more by Kate Bowie

Kate Bowie joined C+D as a digital reporter in August 2023 after graduating from a master’s in journalism at City, University of London. She began covering the primary care beat at the end of 2022, when she carried out several health investigations focused on staffing issues, NHS funding and health inequalities.

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