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Boots has vowed to investigate after a video of a Deliveroo driver handing a patient an open bag of medicine and mocking her for its contents was shared on social media. Meanwhile, lawyers have warned pharmacies of learnings from the incident.
In a video shared on Twitter, a Deliveroo driver is seen handing a woman an open paper bag from Boots, which contains the thrush treatment Canesten, and mocking the patient before handing the product over.
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The National Pharmacy Association (NPA) has announced that it is advising its 6,000 member pharmacies to limit services and reduce opening hours in protest against “unsustainable” funding.
Due to shortages in coal tar scalp ointment, the DHSC has asked the manufacturer of an equivalent product - Sebco - to provide increased stock levels to support patients during this time.
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