Transforming Boots branches: ‘We just can’t do what we’ve always done’

Two men behind the digital and in-store transformation of the health and beauty giant explain what the changes mean for stores and staff

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It’s no secret that funding pressures have taken their toll on the whole pharmacy sector in recent years. So when Boots announced last month that its operating profits had fallen by 22.3%, speculation was rife about what the UK’s largest pharmacy chain would do next.

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