Frequently Asked Questions

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AccessC+D CommunityFunctionalityContentSupportC+D Learning (Update Plus)C+D Subscriptions

Access

Q
I don’t know my log in details. How do I get them?
A

Your username typically is your email address. Click on "Forgot password" and you will receive an email message enabling you to reset your password. If this doesn't work, or you don't remember your username, contact updatemydetails@chemistanddruggist.co.uk

Q
How do I change my email address?
A

You can update all of your own details in the ‘My Account’ area of the website.

Q
How do I change my password?
A

You can update all of your own details in the ‘My Account’ area of the website.

Q
How do I make address changes/updates?
A

You can update all of your own details in the ‘My Account’ area of the website.

Q
How do I sign up for e-newsletters?
A

C+D offer a variety of newsletter options. You can sign up to them whilst registering for C+D. Alternatively, if you’re already registered you can update your preferences at any time by logging into the ‘My Account’ area of the website.
 

  • C+D Products and brand: Discover the latest C+D advertising and promotional developments and opportunities. This email is intended for brand managers, marketing, and advertising agencies.
  • C+D Alerts and Breaking news: Breaking news stories and C+D information, offers and events as well as promotional content from carefully selected companies including pharmaceutical manufacturers.
  • C+D Careers: Latest healthcare industry jobs, career advice and top tips to help you move up the ladder.
  • C+D CPD: Weekly access to free CPD and learning resources, to keep your professional skills up to date. Perfect for revalidation.
  • C+D Daily: The day’s latest developments, biggest issues and most incisive reaction.
  • C+D Saturday Review: A weekly round-up of expert opinion and analysis on the issues that matter to community pharmacists.
Q
Why have I stopped receiving C+D newsletters?
A

C+D has recently updated its Newsletter Emails including the Daily Alert, Weekly Review, Careers, and CPD.
The email addresses the email newsletters are sent from have changed, and users may notice they are no longer receiving the newsletter they have signed-up to, as before.
 

To continue to receive the C+D e-newsletters and keep up to date on the latest pharmacy news, jobs, and CPD content, please save the following email address to your ‘safe senders’ list:
chemistanddruggist@information.chemistanddruggist.co.uk

Q
How do I save an email address to my safe senders list?
A
Within your email inbox navigate to junk mail >> junk mail options >> safe senders >> add. This may vary slightly depending on your email provider, but the safe sender option will be within your junk mail options. Simply add the email address of the newsletter you’re hoping to receive to ensure they’re not blocked.

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C+D Community

Q
What is the C+D Community?
A
When C+D launched it’s brand-new website in August 2021 all users old and new automatically gained access to the C+D Community. The Community is an area where users can interact with each other, join rooms for specific discussions, follow channels of content and watch live and on-demand events.
Q
How do I access the C+D Community?
A
Once you’ve registered and logged into chemistanddruggist.co.uk simply navigate to the C+D Community from anywhere on the C+D website and you’ll be automatically logged in.
Q
How do I use the C+D Community?
A
You can view all of the training on how to use the C+D Community in the help channel.

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Functionality

Q
How do I subscribe to RSS feeds?
A
To subscribe to RSS feeds, you can enter a keyword (or words) into the Search tool and click on the search filters on the left-hand panel. Once you have entered your search criteria, you can click on the RSS icon. This will set you up with an RSS feed for your search.
Q
How do I subscribe to push notifications?
A
When you enter the C+D website there will be a bell icon in the right-hand corner of the page, if you click this icon you will be able to subscribe to our push notifications.
Q
Is there an app?
A
No, C+D closed the app in August 2021 when we relaunched our brand-new website. Chemistanddruggist.co.uk is fully- responsive and is accessible via a mobile device including a smartphone and tablet.

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Content

Q
Can I print/PDF articles?
A
You can download and print a PDF of individual articles on each article page using the print icon at the top of the page.

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Support

Q
Who do I contact about my C+D query?
A

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C+D Learning (Previously called Update Plus)

Q
Where can I access C+D Learning CPD modules?
A
C+D Learning has now moved to the C+D Community – it is free to use for all subscribers.
Q
Do I need a separate login to access C+D Learning?
A

No, your login should be linked directly to the C+D Community now so you do not need separate login details to access CPD Learning from the C+D Community. If you have any trouble logging in, please contact us.

Q
Where is my learning record?
A

All Update Plus customers were informed prior to the new site launching that historical learning records needed to be downloaded as they would not be transferred to the C+D Community. If you still need to access your historical learning record, please contact us.

Q
How do I use the new Courses on the C+D Community?
A
You can visit the help channel on the C+D Community.

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C+D Data Subscriptions

Q
What is C+D Data?
A

C+D Data contains comprehensive and accurate product information including the PIP codes for over 90,000 products sold and dispensed in store and online. C+D Data is integrated into UK pharmacy’s PMR systems supporting several processes including ordering, Dispensing, Owing and Reporting.


C+D Data manages and maintains this dynamic database on behalf of the UK pharmacy industry to support everyday pharmacy processes and to facilitate an efficient and effective supply chain.


The C+D data team processes over 6,000 updates a month and distributes those across pharmacy and it's supply chain via electronic files, via the C+D Data website and via the Monthly Price List.

Q
What type of data is available in C+D Data?
A

C+D Data provides extensive datasets for pharmacy products including extensive product information, which is mapped to AMPP, VMPP, GTINs, Drug Tariff, BNF and the PIP code.


The PIP code is a unique coding system designed to allow the identification and efficient ordering of products supplied by UK pharmacies.

Q
How does C+D Data help pharmacies?
A

C+D Data is integrated into UK pharmacy’s PMR systems supporting you across several processes, allowing you to:


Order Accurately – look up and validate correct information. The unique PIP code is used by the entire pharmacy supply chain as the single source of order information meaning that you will not receive incorrect goods when using the PIP code to order.


Manage costs – access price changes and product information, compare retail and trade prices, and ensure consistent buying across stores.


Find alternative products – look up alternatives for out of stock products quickly and find new products in the market.


Save time – the C+D Database is mapped to DM+D, GTINs, Drug Tariff and more so you won’t need to look elsewhere: you can get all the product information you need in one place. 

Q
Do I need a C+D Data licence? If so, why?
A

The C+D Data Licence allows you to use C+D Data within your PMR System. Over 1,100 manufacturers have around 90,000 products registered within our database www.cddata.co.uk. All payments to your system provider are separate to the licence required to use C+D Data. If you utilise C+D’s data (either via your pharmacy systems or via cddata.co.uk) you are required to have a valid subscription to the data.


The market-leading PMR systems are delivered to stores already containing C+D’s Data including the PIP codes. As an end user, pharmacies are accessing C+D’s data (including PIP codes) through these systems and require a licence with us to use it within your system.

Q
How do I purchase a licence?
A

There is a special C+D Data licence for physical pharmacies. We offer two subscription options; you can choose the one that is best suited to your business.


BASIC PREMIUM
It includes: It includes:
  • C+D Data license
  • Access to cddata.co.uk
  • Monthly 'Pricelist' book
  • Access to the digital guide to OTC Medicines and Diagnostics

Please find more details about the subscriptions packages here.

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