Pharmacy First: GP referral tech to reduce 'informal signposting' launched

New software that “automatically” shares GP referrals with pharmacies has been rolled out, just as new poll data has found that half of pharmacies have seen reduced Pharmacy First referrals due to GP collective action, C+D can reveal.  

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A “significant step for Pharmacy First”, BaRS will remove “unnecessary email traffic and rekeying effort"

Pharmacy software provider Cegedim has rolled out the NHS Booking and Referral Standard (BaRS), which allows GP Pharmacy First referrals to be delivered into a pharmacy’s clinical services system “in just the same way as those from NHS 111”, it told C+D exclusively last week (September 21).

In June, Community Pharmacy England (CPE) said that BaRS implementation would simplify “the referral pathway from general practice”, remove the need to “copy and paste from emails/PDFs” and “enable formal referrals as opposed to informal signposting”.

Read more: GPs need to ‘feel confident’ about Pharmacy First referrals, says BMA

Now Cegedim has revealed that it has “switched on” BaRS functionality, meaning “messages from GPs via BaRs will automatically appear” within a pharmacy’s clinical services system, which in the case of Cegedim Rx is the Pharmacy Services platform.

It added that the new standard “will remove any unnecessary administration between pharmacists and GPs” – “pharmacies don’t need to do anything, the information will from now on automatically appear”.

Read more: BREAKING: Pharmacists able to update GP records from today

Cegedim product and technology director Tracey Robertson told C+D that the company is “thrilled to see the NHS Booking and Referral Standard (BaRS) being implemented by pharmacy and GP IT suppliers”.

She stressed that the move is a “significant step for Pharmacy First” and would remove “unnecessary email traffic and rekeying effort”.

“Reduction in referrals”

The update comes as Community Pharmacy England (CPE) last week (September 20) published poll data revealing that “almost half” of respondents had “seen a reduction in Pharmacy First referrals” due to GP collective action.

The negotiator said that it polled some 4,589 English pharmacy owners between August 9 and August 26 on “the effects of the GP collective action on their pharmacies”.

Read more: Saturday shutdown: Pharmacy protest ballot could see weekend closures

The same share of respondents said that they had also seen “an increase in patients voicing frustration with GP services”, while a quarter of those polled reported “a rise in informal referrals from general practices”.

Last week, the National Pharmacy Association (NPA) revealed plans to ballot its members for the very first time on similar work to rule action.

Read more: Top pharmacies suspended from Pharmacy First scheme

Meanwhile this week, C+D exclusively revealed that four pharmacies that have provided some of the highest numbers of Pharmacy First consultations have been suspended from the scheme.

And new NHS data has revealed which are the new top ten providers of the Pharmacy First minor illness referrals service.

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Kate Bowie

Read more by Kate Bowie

Kate Bowie joined C+D as a digital reporter in August 2023 after graduating from a master’s in journalism at City, University of London. She began covering the primary care beat at the end of 2022, when she carried out several health investigations focused on staffing issues, NHS funding and health inequalities.

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