Revealed: £11m swiped from pharmacies since 2020 over patient paperwork errors

The NHS Business Services Authority (NHS BSA) reclaimed over £3 million from pharmacies just last year due to patients failing to sign their prescription exemptions, C+D can exclusively reveal. 

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prescription money
“All it can take is just one slip of somebody forgetting to get a prescription signed"

A single “entirely bureaucratic error” has cost English pharmacies almost £11m since 2020, C+D can reveal.

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Kate Bowie

Read more by Kate Bowie

Kate Bowie joined C+D as a digital reporter in August 2023 after graduating from a master’s in journalism at City, University of London. She began covering the primary care beat at the end of 2022, when she carried out several health investigations focused on staffing issues, NHS funding and health inequalities.

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